Terms and Conditions

1. General

Welcome to Jack & Jack Official Merch Store. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2. Shipping Policy

Processing Time
All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Domestic (within the United States): 5-7 business days

Please note that these are estimated delivery times and may vary based on your location and external factors beyond our control.

Shipping Options

Standard Shipping

Order Tracking
You will receive a tracking number once your order has been shipped. You can track your order using the link provided in the shipping confirmation email.

Shipping to P.O. Boxes
We do not ship to P.O. Boxes. Please provide a physical address for delivery.

Customs, Duties, and Taxes
Jack & Jack Official Merch Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Packages
Jack & Jack Official Merch Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

3. Return Policy

Due to the nature of our products, all sales are final. We generally do not accept returns or exchanges. However, your satisfaction is important to us. If there is an issue with your order, please reach out to us, and we will do our best to help resolve the situation.

4. Payment Terms

All payments must be made at the time of purchase. We accept major credit cards and other payment methods as indicated on our website. All transactions are securely processed.

5. Intellectual Property

All content on this site, including but not limited to text, graphics, logos, and images, is the property of Jack & Jack Official Merch Store and is protected by applicable copyright and trademark laws.

6. Limitation of Liability

Jack & Jack Official Merch Store shall not be liable for any indirect, incidental, or consequential damages arising out of the use of or inability to use the products sold on this site.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the state of California, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

8. Changes to Terms and Conditions

We reserve the right to make changes to these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms and conditions regularly.

9. Contact Us

If you have any questions about our terms and conditions, please contact us at info@jackandjack.store